Fraud Alert

MISSION VALLEY BANK URGES YOU TO BE VIGILANT WITH ALL ONLINE TRANSACTIONS

IMPORTANT MESSAGE: 

• Online Fraud
• Spoofing
• Phishing
• Ransomware
• Cybercrimes

Are all ON THE RISE

Incidents of online fraud, spoofing, phishing, ransomware, and other cybercrimes are on the rise. At Mission Valley Bank, we are committed to safeguarding your financial information and ensuring your online security. Therefore, we urge you to remain vigilant and take necessary precautions to protect yourself against these threats.

Please remember that Mission Valley Bank will never ask you to disclose your personal or account information via email or phone. Our bank has a strict policy of not making unsolicited phone calls asking for personal financial information. If you receive a call that appears to come from our organization requesting personal information or seems suspicious in any way, we urge you to hang up immediately and contact us using our main phone number (818) 394-2300, which can also be found on our website or on your bank statements.

Stay informed about the latest cybersecurity trends and best practices. Familiarize yourself with common techniques used by cybercriminals, such as spoofing and ransomware attacks. By being aware of these tactics, you can better protect yourself and detect potential threats.

At Mission Valley Bank, we prioritize your security, and we have implemented robust measures to protect your financial information. However, maintaining a secure online environment is a collaborative effort. We encourage you to remain vigilant and report any suspicious activity or potential security breaches to our customer support immediately.

If you have any questions or concerns regarding your online security or any other banking matter, please do not hesitate to contact our eBanking customer support team at (818) 394-2333 or visit your nearest branch.

Be Cautious of Phishing Attempts: 

Phishing is a fraudulent technique used by cybercriminals to deceive people into providing sensitive information such as usernames, passwords, or credit card details. These fraudulent attempts are often made through email, phone calls, or text messages. Remember that Mission Valley Bank will never ask you to disclose your personal or account information via email or phone. Be cautious of any unsolicited communications requesting such information, and do not click on any suspicious links or download attachments from unknown sources.

Our bank has a strict policy of not making unsolicited phone calls asking for personal financial information. If you receive a call that appears to come from our organization requesting personal information or seems suspicious in any way, we urge you to hang up immediately and contact us using our main phone number, (818) 394-2300(which can also be found on our website or on your bank statements).

Strengthen Your Passwords: 

To enhance your online security, we strongly recommend creating strong and unique passwords for all of your accounts, including your Mission Valley Bank online account. Use a combination of upper-and lower-case letters, numbers, and special characters to make your passwords more secure. It is crucial to avoid using easily guessable information, such as birthdays or common words. Additionally, it is highly advised to change your passwords regularly and refrain from using the same password for multiple accounts.

Keep Your Devices and Software Updated: 

Regularly update your devices, operating systems, and applications with the latest security patches and updates. These updates often include essential security fixes that can help protect your devices from vulnerabilities that cybercriminals may exploit. Enable automatic updates whenever possible to ensure you stay protected against the latest threats.

Be Wary of Unsolicited Communication: 

Exercise caution when receiving unsolicited emails, messages, or phone calls, particularly those that request sensitive information or urge immediate action. Avoid clicking on links or downloading attachments from unknown sources, as they may contain malware or lead you to fraudulent websites. Always verify the authenticity of the communication through official channels before taking any action.

Use Reliable Security Software: 

Install reputable antivirus and anti-malware software on your devices and keep them up to date. These security solutions can help detect and prevent malicious software and other online threats from compromising your personal information.