FDIC -Insured-Backed by the full faith and credit of the U.S. Government
Report a lost or stolen ATM or debit card
24-Hour Account Information Line
To report a card lost or stolen or to contact the fraud prevention department regarding suspicious card activity:
Inside the U.S. Call: 833-357-0015
Outside the U.S. Call: 973-682-2652 (long distance call charges apply)
You can also contact us online using our secure online form.
Report a lost or stolen credit card
TCM Bank 24-Hour Customer Service
Email: customer.service@tcmbank.com
Within the U.S.: 800-883-0131
Outside the U.S.: 813-868-2891 (long distance call charges apply)
• Make a payment over the phone
• Report a card lost or stolen
• Dispute transactions
• MyCard Mobile – mobile app questions
TIB Client Services
Client Service
800-367-7576
972-969-4872