Touchtone Banking

Mission Valley Bank’s Touchtone Banking is a free service that allows clients to access their accounts using a touchtone phone 24/7 and anywhere in the U.S. Clients typically require a PIN number which is the last four digits of their social security number Through this service, clients can: make account balance inquiries, transfer funds and make withdrawals.

Security

Privacy First: Mission Valley Banks’ Secure Online Services. We understand the importance of protecting your privacy and ensuring the security of your online transactions. Our top priority is to safeguard your personal information and provide you with a secure banking experience. With our security measures in place, you can trust that your data is safe. Our commitment to maintaining the highest standard of security means that you can bank online securely and with confidence.

If you have any questions about your privacy or the accuracy of your account information, please contact us at 818 394-2300.

Fraud Alert

Stay Informed. Stay Secured. Safeguard Your Accounts

We believe in keeping your finances safe and secure. Our fraud alert system is designed to provide you with timely notifications and updates on any suspicious activity. By staying informed through our fraud alerts, you can take immediate action to protect your funds and prevent unauthorized transactions. Rest assured that we are always on the lookout for any signs of fraudulent activity and will alert you promptly to help you maintain the security of your financial information.

Mission Valley Bank will NEVER initiate a request for sensitive information such as your social security numbers, account numbers, or passwords from you via e-mail. To learn more about current online scams, visit the FTC website.

Protecting Your Security

Keep Your Online Transactions and Personal Information Safe

A secure online experience begins with taking proactive measures to protect your personal information from potential threats.

The following suggestions are important steps:

Never share passwords or Personal Identification Numbers (PIN) with anyone.

Never write your passwords down where they can be easily found.

Change your password frequently. Create complex passwords that include a combination of upper- and lower-case letters, numbers, and symbols.

Never use passwords relating to birth dates, family members, or any other easily identified source.

Fraud & Theft Contact Information

In the unfortunate event that your personal information is stolen, taking immediate action is crucial to mitigate potential harm and protect your assets.

The first step is to file a crime report with your local police department and request a copy for your records. Next, contact your bank and all creditors to report the situation. It is important to follow up with a formal letter outlining the suspected fraud to ensure that appropriate measures are taken to address the issue.

It is also recommended that victims of identity theft file a report with the Federal Trade Commission. In the event your Social Security number, driver’s license, telephone calling card or other sensitive information has been stolen or compromised, the fraud departments of those agencies and companies should also be notified. The Federal Trade Commission (FTC) recommends you maintain a correspondence file of all of your communications with credit agencies, financial institutions, and other parties contacted about the theft.

IMPORTANT: If you are a customer of Mission Valley Bank and have experienced suspicious activity regarding your accounts or are a victim of identity theft, report the fraudulent activity to us immediately by calling 1-818-394-2300

Experian
1-888-397-3742

Equifax
1-800-685-1111

TransUnion
1-800-888-4213

Social Security Administration
Fraud Hotline: 1-800-269-0271
Verify Earnings Records: 1-800-269-0271

Federal Trade Commission
1-877-438-4338

 

LOST OR STOLEN ATM / DEBIT CARD?

24 Hour Account Information Line

To report a card lost or stolen from inside the United States:

Call: 1-800 472-3272 To report a card lost or stolen from outside the United States:

Call: 1-973 682-2652 (long distance call charges apply). To reach the fraud prevention department to report suspicious card activity:

Call: 1-877 253-8964